The Rise of Call Center Companies in the Philippines

 

The call center company in the Philippines is booming. According to the Business Processing Association of the Philippines (BPAP), the number of call center seats in the country has increased by over 200% since 2010, reaching a total of 1.1 million seats in 2018. This is due to the country's many advantages as a call center destination, from its excellent English-speaking workforce to its low labor costs.

Call center companies in the Philippines are employing more than 1 million Filipinos and providing them with good job opportunities and salaries. These companies have experienced unprecedented growth in the last decade, thanks to the rising demand for customer support services, including voice, chat, and email services.

Call center companies in the Philippines offer a wide range of services, ranging from help desk and technical support services to customer care and customer retention services. They are also offering specialized services such as e-commerce solutions, customer analytics, web development, and virtual assistants. These companies are providing services to clients from all over the world and are playing a major role in the development of the country's economy.

The rising demand for call center services in the Philippines is prompting several multinational corporations to set up shop in the country. For instance, Accenture, Deutsche Bank, IBM, and Unisys are all using call center company in the Philippines for their customer service and customer support operations.

Over the years, the Philippines has established itself as a major player in the global call center industry. The country is now being touted as the “Call Center Capital of the World” and is becoming increasingly popular among call center companies in the United States and other countries. With its vast potential and skilled personnel, the Philippines is set to be the call center industry’s kingpin in the years to come.